OBJECTIVE
Seeking a position in which my customer service and sales skills, management experience can be utilized to benefit the right company, their customers and my goals.
WORK EXPERIENCE
Online Marketing Ebook and Sales Package Product Creator (Contract work.)
Oloquai, LLC / Online Marketing Company – Telecommuting Web Related Position – 03/08 – Present
- Managed online customer support desk assisting customer with web marketing issues
- Managed payment gateway, commissions, refunds and Membership Site System
- Created 20,000 word Ebook courses as Private Label Products for resale
- Built sales pages complete with copy writing, HTML page design and graphics
Online Marketing Ebook and Sales Package Product Creator (Contract work.)
Seven Fourteen, Inc. / Online Marketing Company – Telecommuting Position – 08/07 – 03/08
- Same responsibilities as the position above with the addition of installing, testing and writing help tutorials for server side online marketing software.
College Enrollment Advisor/Counselor
Bridgepoint Education, Inc. / Ashford University (Call Center) 12/06 – 07/07
- Counseled and enrolled inquiring students in Bachelor and Master’s degree programs.
- Assisted students in Financial Aid Student Loans, Online Classroom systems orientation, and acted as a mentor through their first 5-6 week course tracking progress and grades.
Customer Service
Office Depot via West Communications Services (Call Center) 1/06 – 7/06
- Resolved customer service issues including shipping, damaged items, returns, exchanges and re-orders.
- Supported sales reps in opening new accounts and upgrading existing services.
- Maintained customer follow up quality control and satisfaction records.
Business Ownership
Owned and operated “American Telecom Unlimited, LLC”, 1996 to January 2006.
- Built my business online from nothing to over $100K net personal income annually.
- Recruited, trained and managed 14 long distance service sales agents.
- Managed customer service systems and reps.
PROFESSIONAL SKILLS
- Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thriving in both independent and collaborative work environments.
- Proficient in MS Word, Excel, PowerPoint, Outlook and numerous HTML authoring tools.
- Developed numerous sales manuals and online marketing tutorials.
- 10 years experience in web design/re-design sales and development, while providing HTML support to novice web site customers on a consulting basis.
Education
Some College